Refund policy
RETURN AND REFUND POLICY
Last updated: 21 September 2026
This policy applies to purchases from Ankhway at ankhwei.com, operated by PRADO WOLF LLC.
For cancellation, returns or refund requests, email support@ankhwei.com. Please include your order number or other information that allows us to locate your purchase.
OUR 60-DAY MONEY-BACK GUARANTEE
As advertised on our store, if you do not feel noticeable improvements within the 60-day guarantee period, contact us by email to request a full refund. This is an additional commercial guarantee and does not replace your statutory rights.
The 60-day period starts on [CONFIRMAR: start date of the guarantee period].
Return requirements under this guarantee: [CONFIRMAR: whether a return is required, the return destination and who pays return postage].
The refund covers [CONFIRMAR: scope of the advertised full refund, including delivery charges] and is processed within [CONFIRMAR: processing timeframe].
Opening or trying the product does not automatically remove the advertised guarantee. No health outcome is guaranteed. Your rights concerning faulty or misdescribed goods remain available separately.
CANCELLING A UK ONLINE ORDER
Where the statutory right to cancel applies, you can cancel without giving a reason by telling us within 14 days after receiving the goods. You then have another 14 days to return them.
An email clearly stating your decision is sufficient. The cancellation form below is optional.
Contact us before posting goods so that we can provide the correct instructions.
Return address: [CONFIRMAR: complete returns address].
Change-of-mind return postage: [CONFIRMAR: who pays].
You are only responsible for return costs where that responsibility was properly disclosed before purchase. Our correspondence address is not automatically a returns facility.
For a statutory cancellation, we refund the goods and the cost of the least expensive standard delivery option offered for the order. The extra cost of a premium delivery option is not included in that statutory delivery refund.
We reimburse you within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier, using the original payment method unless you expressly agree otherwise, without a refund fee.
We may make a deduction for loss in value caused by handling beyond what was necessary to establish the goods’ nature, characteristics and functioning, only where the law permits.
Any legal exception to cancellation must satisfy its legal conditions. We do not apply a blanket no-refund rule to supplements.
FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS
Email us with a description of the issue and your order details. Photos can help us investigate, but do not replace your legal rights.
We will provide the remedy required by applicable law and bear reasonable return costs where we are responsible for the problem.
UK consumers retain their rights to goods of satisfactory quality, fit for purpose and as described, including the applicable short-term right to reject faulty goods and subsequent rights to repair, replacement, price reduction or refund.
A guarantee expiry, sale price or opened package does not by itself remove those rights.
REFUND STATUS
We will confirm the refund outcome by email. After a refund is issued, your bank or payment provider may take additional time to show it in your account.
Contact support@ankhwei.com if you have not received an expected refund so that we can investigate.
OPTIONAL CANCELLATION FORM
To:
PRADO WOLF LLC, trading as Ankhway
1209 Mountain Road Pl NE, Suite R
Albuquerque, NM 87110
United States
Email: support@ankhwei.com
I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if sent on paper: